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Accessibility is important to us. In fact, it is our business.
We are committed to creating an accessible environment by removing barriers for those with disability, be they our employees or customers.
We are committed to providing leading customer service to all customers, including those with disabilities. This includes the following areas:
We communicate with people with disabilities in ways that take into account their disability. Our team is trained to communicate in a variety of ways.
Customers may contact us by telephone.
If telephone is not available to a customer, we also communicate via email in order to accommodate.
We are committed to serve customer who require assistive devices in order to conduct business with us. Our staff is trained and familiar with various assistive devices.
We welcome all service animals and train our staff on supporting those with service animals.
We welcome all people, including support people who accompany someone with a disability.
Should we be required to disrupt service in any way, we will provide notice at all public entrances and on our website, when practical.
We provide training to staff and maintain records of training. The training includes the purpose of the AODA, requirements of customer service standards, supporting those with disabilities, and so on.
The training also covers employment of those with disabilities for managers.
We welcome feedback via email, mail or telephone.
info@idealwarehouse.com
1 Royal Gate Boulevard Unit i, Woodbridge ON L4L 8Z7
905-850-2155
Any changes to this program will not be made before considering the impact on people with disabilities.
Any questions can be directed to
info@idealwarehouse.com
1 Royal Gate Boulevard Unit i, Woodbridge ON L4L 8Z7
905-850-2155
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